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GET THE DIAMOND ADVANTAGE

for Insurance Professionals


CONTRACTOR CREDENTIALING
POLICYHOLDER RETENTION
CUSTOMER
SERVICE
Data
Performance
Cost Savings

Who we are

The Preferred Choice.

Over 40 years of experience has helped us develop a seamless, state-of-the-art claims management solution, designed to fit your company’s and policyholder’s every need. With our ability to provide world class service provider management solutions to carriers throughout North America, DIAMOND Property Loss Solutions is the preferred choice of leading insurance carriers and the one-stop solution to secure repairs for damages and restoration work.

Our superior process offers these benefits:

  • Increased Policyholder Retention and Satisfaction
  • Over 98% Policyholder Satisfaction Ratings
  • Highest Net Promoter Scores in the Industry
  • Accurate Real-Time Reporting Metrics
  • The Industry’s Highest Performance Service Standards
  • 24/7/365 Customer Service Center
  • Electronic Audit

 

Contact us today to customize a solution that fits your exact needs.

What we Offer

CONTRACTOR CREDENTIALING

We Execute the Most Elite Selection Process in the Industry.

North America’s most elite insurance carriers trust DIAMOND Property Loss Solutions to credential only the most talented, successful and professional contractors in the business.  We cater to the most discerning carriers who would not expect anything less.  All network service providers undergo a thorough credentialing process and are recertified annually.

All participating Service Providers possess the following:

  • Extensive Financial Review
  • Annual Background Checks on all employees
  • Dun and Bradstreet and Experian Verification Check to verify financial standing including ongoing alerts
  • Insurance Certificates
  • Proven Industry Experience
  • Business License Verification
  • EPA Company Lead Certificates
  • Closed File Reviews
  • Letters of Recommendation
  • On-Site Facility Inspection

 

Our Service Providers and their employees hold certifications including:

  • Certified Restorer (CR)
  • Certified Mold Remediator (CMR)
  • Certified Mold Remediation Supervisor (CMRS)
  • Water Loss Specialist (WLS)

 

Our process of credentialing and ongoing training requirements ensures that our DIAMOND certified network consists of the most elite and qualified restoration specialists, guaranteeing you and your policyholder an exceptional level of workmanship, professionalism and efficiency.

POLICYHOLDER RETENTION

Over 98% Policyholder Customer Satisfaction Ratings.

Policyholders expect their lives to be restored with a higher level of service than ever before. Even North America’s largest and most efficient carriers cannot do this alone.

That’s where DIAMOND Property Loss Solutions comes in.

Our unparalleled ability to handle any loss of any size with one simple call, combined with our comprehensive DIAMOND claims management platform, has allowed insurance carriers the ability to dramatically improve the experience of their policyholders to increase client retention and customer satisfaction.

CUSTOMER SERVICE

Above and beyond all else, we are committed to excellence.

DIAMOND Property Loss Solutions is committed to quality and guarantees transparency of our workmanship to you and your policyholder, which adds value and an advantage.  We cater to a discerning carrier who’s desire to elevate the customer experience is at the top of their list.

Our Quality Assurance Program strives to improve your service experience by ensuring that our Service Providers are following client specific program requirements and DIAMOND Property Loss Solutions service requirements.  The following tools and processes are available for assessing quality and provide accurate and useful data used to track trends and manage contractor performance:

  • File Audits: Assignments are desk audited to gauge technical accuracy of the estimate and file documentation.
  • Re-inspections: Select assignments are physically re-inspected to gauge customer satisfaction, technical accuracy, and a quality work product.
  • Customer Service Surveys: Customer surveys are conducted to measure factors such as satisfaction with contractor timeliness, professionalism, quality of work, and likelihood the customer would continue to use an insurance company’s program based upon their experience with the contractor.
  • Performance Metrics: Key performance metrics are captured, measured, and shared with each contractor to drive high performance results.  Contractors who do not perform within our standards and the client requirements will be removed from the program.

 

By continually measuring and assessing our DIAMOND Service Providers, we are able to provide you and your policyholders an exceptional level of expertise, professionalism and efficiency.

 DATA PERFORMANCE

Ensure Our Service Providers Perform to the Highest Standards Possible.

Once approved to be a part of DIAMOND Property Loss Solutions, the Service Provider is then placed through a rigorous performance-based management system, ensuring they perform according to the highest standards possible. DIAMOND has a built-in performance rating program, VPASS, that monitors and triggers all service standards customizable to your particular program. VPASS is an interactive tool that provides the contractors and our QA staff the ability to ensure we are meeting all your needs.

Service Providers receive a weekly report card with a VPASS rating, from the moment they receive their first claim. This report card ranks each provider on the following metrics:

 VPASS
  • Contact Time
  • Inspection Time
  • Mitigation Time in Process
  • Documentation Upload
    • Work authorization
    • Estimates/Invoices
    • Drying records (Mitigation losses)
    • Certificate of Satisfaction
    • Other
  • Projects Completed and Files Closed (overall time in process)
  • Service Level Failure Ratings:
  • Photos upload standards
    • Note and file update standards
    • File cycle time standards

 

DIAMOND Property Loss Solutions will make available monthly, quarterly, and annual performance reports to ensure you know the efficiency of your claims program, every step of the way.

COST SAVINGS

Cost effective and efficient service always

Increased project performance equates to more efficient jobs and file handling. DIAMOND Property Loss Solutions ensures that not only will more projects be completed sooner, at or under budget, and on time, but that your policyholder’s experience will not be impacted in a negative way.

Testimonials


“DIAMOND Property Loss Solutions provides a single source of contact to access immediate, dependable and comprehensive response to service all the needs of our customers.”

Otto Kieslich
Director of Claims
Universal North America


Contact Us

Quality and efficient service is our number one priority. If you would like additional information, please contact us at 888-735-0800 or complete this form and one of our specialists will be happy to contact you within 24 hours.

Corporate Headquarters:

 3728 Philips Hwy, Suite 360
Jacksonville, FL 32207

If you or your client need emergency restoration services immediately, please call 888-735-0800.