The Preferred Choice.
Over 40 years of experience has helped us develop a seamless, state-of-the-art claims management solution, designed to fit your company’s and policyholder’s every need. With our ability to provide world class service provider management solutions to carriers throughout North America, DIAMOND Property Loss Solutions is the preferred choice of leading insurance carriers and the one-stop solution to secure repairs for damages and restoration work.
Our superior process offers these benefits:
Contact us today to customize a solution that fits your exact needs.
North America’s most elite insurance carriers trust DIAMOND Property Loss Solutions to credential only the most talented, successful and professional contractors in the business. We cater to the most discerning carriers who would not expect anything less. All network service providers undergo a thorough credentialing process and are recertified annually.
All participating Service Providers possess the following:
Our Service Providers and their employees hold certifications including:
Our process of credentialing and ongoing training requirements ensures that our DIAMOND certified network consists of the most elite and qualified restoration specialists, guaranteeing you and your policyholder an exceptional level of workmanship, professionalism and efficiency.
Policyholders expect their lives to be restored with a higher level of service than ever before. Even North America’s largest and most efficient carriers cannot do this alone.
That’s where DIAMOND Property Loss Solutions comes in.
Our unparalleled ability to handle any loss of any size with one simple call, combined with our comprehensive DIAMOND claims management platform, has allowed insurance carriers the ability to dramatically improve the experience of their policyholders to increase client retention and customer satisfaction.
DIAMOND Property Loss Solutions is committed to quality and guarantees transparency of our workmanship to you and your policyholder, which adds value and an advantage. We cater to a discerning carrier who’s desire to elevate the customer experience is at the top of their list.
Our Quality Assurance Program strives to improve your service experience by ensuring that our Service Providers are following client specific program requirements and DIAMOND Property Loss Solutions service requirements. The following tools and processes are available for assessing quality and provide accurate and useful data used to track trends and manage contractor performance:
By continually measuring and assessing our DIAMOND Service Providers, we are able to provide you and your policyholders an exceptional level of expertise, professionalism and efficiency.
Once approved to be a part of DIAMOND Property Loss Solutions, the Service Provider is then placed through a rigorous performance-based management system, ensuring they perform according to the highest standards possible. DIAMOND has a built-in performance rating program, VPASS, that monitors and triggers all service standards customizable to your particular program. VPASS is an interactive tool that provides the contractors and our QA staff the ability to ensure we are meeting all your needs.
Service Providers receive a weekly report card with a VPASS rating, from the moment they receive their first claim. This report card ranks each provider on the following metrics:
DIAMOND Property Loss Solutions will make available monthly, quarterly, and annual performance reports to ensure you know the efficiency of your claims program, every step of the way.
Increased project performance equates to more efficient jobs and file handling. DIAMOND Property Loss Solutions ensures that not only will more projects be completed sooner, at or under budget, and on time, but that your policyholder’s experience will not be impacted in a negative way.
“DIAMOND Property Loss Solutions provides a single source of contact to access immediate, dependable and comprehensive response to service all the needs of our customers.”
Director of Claims
Universal North America
Quality and efficient service is our number one priority. If you would like additional information, please contact us at 888-735-0800 or complete this form and one of our specialists will be happy to contact you within 24 hours.
3728 Philips Hwy, Suite 360
Jacksonville, FL 32207
If you or your client need emergency restoration services immediately, please call 888-735-0800.